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Brad Keywell

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Category: Technology

AEP Bill Analyzer: A Better Answer to High-bill Questions

High-bill questions test a utility’s ability to connect billing, usage, weather, meter, and rate context into one accountable customer interaction. This article explains how AEP and Gigawatt built Bill Analyzer around real service workflows, reduced resolution time, preserved CIS authority, and established a practical model for governed AI in utility customer operations.

September 1, 2026
AI Is Not a Feature, It Is Infrastructure

AI should not sit around the edges of utility modernization. For regulated utilities, it must operate as infrastructure, connecting governed data, workflow execution, controls, auditability, and measurable outcomes. This essay explains why AI needs operating architecture before it can scale responsibly across utility systems, teams, and enterprise decisions at scale.

July 8, 2026
3 Challenges Data Science and Shale Production Share

Like shale production, data science is challenged by extracting, refining, and controlling the input that makes it productive. If data is the new oil, it’s a lot more like shale than fresh crude.

September 14, 2020
Bad Data Leaves Money on the AI-Enabled Factory Floor

Opportunity & Unrealized Potential. Manufacturing industries are failing to capitalize on the tremendous potential of artificial intelligence and machine learning. While some may blame the limits of technology, a dearth of data science talent, or the resistance of workers rooted in inertia, the root cause of the friction is a lack of data integrity.

July 8, 2020
What I’ve learned about scaling a Platform company

This month, Uptake signed the 20th partner in our Platform ecosystem. These collaborators range from companies that maintain some of our country’s largest manufacturing plants to providers of edge devices for our leading utilities.

December 5, 2019
The next generation of U.S. global leadership in innovation will require closer collaboration between Technology and Defense

Driving on the freeway in the Bay Area today, you might find yourself surrounded by autonomous cars and trucks. Many people associate driverless vehicles with big tech from the West Coast — Uber, Google, and Amazon, to name a few.

July 18, 2018
Technology is Solving the Wrong Problems

FaceTime with 32 friends, updates to Siri and a walkie-talkie on your Apple Watch are just a few of the feature update announcements coming out of Apple’s World Wide Developers Conference this week.

June 8, 2018
AI For Good…Maybe a Little Hope?

As someone who lives on the front lines of AI at Uptake, I hear those terms and I react with optimism. Here’s why. Artificial intelligence (“AI”) and Machine learning (“ML”) are being used to do good. You might not read about it in the headlines, but it’s happening.

May 12, 2018
Tech must address problems of consequence, not just convenience

Americans are falling out of love with the tech industry. We shouldn’t be surprised. Positive news coverage of the tech sector declined from 60 percent to 16 percent between 1986 and 2013, according to a study last year by the Information Technology and Innovation Foundation.

May 10, 2018
Rewarding Brilliance, Creating Failure (and Innovation)

In 2008 and 2009, coders, mathematicians and at least one psychologist became singularly focused on one problem: Improving Netflix’s recommendation algorithm.

February 15, 2018

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